Tips for Dealing with a Pressuring HVAC Salesperson
In most cases, your HVAC salesperson will act as a helpful guide as you decide what equipment will keep you most comfortable in Orlando’s tropical climate. While some salespeople can get pushy, it’s easy to make sure they don’t bully you into buying.
Focus on What You Want
Before you talk with an HVAC salesperson, define your goal, whether that’s to replace your air conditioner, buy an in-duct dehumidifier or have window film installed. Research the topic and come in ready with specific questions. If the salesperson tries to steer you toward a different topic, explain that you’ll let them know when you’re ready to talk about that, and return to the questions you want answered.
Be wary of a salesperson who uses vague terms to explain why you should buy something or who isn’t willing to explain in detail. If the salesperson recommends a product or service, ask for hard facts and figures related to how you stand to benefit. For example, when recommending an air cleaner or high-efficiency A/C air filter, the salesperson should be able to provide you with data on their efficiency, not just talk about “fresher, cleaner air.”
Avoid buyer’s remorse by never buying on impulse. Don’t factor limited-time offers, such as monthly sales, into your decision. Take home any brochures, spec sheets, or other information the salesperson provides you to read in peace.
Do your own research by collecting information from several sources. This way you won’t be mislead by salespeople who exaggerate the benefits of certain products or services.
Don’t accept verbal promises. Get information on price quotes and guarantees in writing. Before you sign any contract, take it somewhere to read where you won’t feel pressured.
If the salesperson just won’t let up, call them out on their tactics. Sometimes just saying, “I feel like you’re trying to pressure me into buying” is enough to get you an apology and a little breathing room.
To find a truly helpful HVAC salesperson, get in touch with us at Rinaldi’s Energy Solutions in the Orlando area.
Our goal is to help educate our customers in Orlando, Florida and surrounding areas about energy and home comfort issues (specific to HVAC systems).
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