How to Know if You’re Getting Great HVAC Customer Service

How to Know if You’re Getting Great HVAC Customer Service

Feb 23, 2016

How to Know if You’re Getting Great HVAC Customer ServiceConsidering the number of contractors in the Central Florida area, finding the right HVAC contractor that provides great customer service can be an arduous task. If you need an HVAC technician in a hurry due to a cooling or heating system malfunction, the stressful situation is compounded.

However, there are key criteria that indicate you are working with a good company that will provide you the service you expect without overcharging you.

Professional Communication

Whether your first contact with prospective HVAC contractors is by phone or through a website contact page, you should be treated in a professional manner. Any questions you have should be answered clearly to your satisfaction.

Industry Credentials

Look for contractors that employ certified technicians with NATE (North American Technician Excellence) certification. NATE-certified technicians must pass rigorous testing every five years and are expected to provide the best service in the HVAC industry.

Licensed and Bonded

If a company isn’t properly licensed and bonded or insured, they can’t be relied upon to provide great customer service. Such fly-by-night contractors won’t be around down the road when you need them. Moreover, you may be financially liable for any accidents if the company is not bonded or insured.

Years of Service

Like most industries, there is huge competition in the HVAC industry. Seek out a company that has stood the test of time delivering quality customer service through the years.

Up-front Estimates

There are dozens of reasons you may need HVAC services. Pricing and written estimates should be clear and proposed before any work begins. You shouldn’t be pressured or have to listen to pushy sales people to make an immediate decision. If you are, take your business elsewhere.

Offers Quality Products

Many “dealer” companies that install products from only one manufacturer aren’t able to offer you other manufacturer’s products that may be better suited for your needs. In order to provide you exceptional service, an HVAC contractor should be able to provide the best product for your situation.

For the best customer service in Central Florida for HVAC, plumbing, and electrical, contact Rinaldi’s Energy Solutions today!

Our goal is to help educate our customers in Orlando, Florida and surrounding areas about energy and home comfort issues (specific to HVAC systems).

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